The Information Desk is located at the main entrance of the Library, and is the main service point for Library services. Services include Reference, Ask a Librarian, Check-In, Self-CheckOut, Reserves, ILL, Document Delivery and Outreach and Training.
Reference Services may be accessed via email, phone, the website or by visiting the Library. An Ask a Librarian service is also available via the website. Librarians are also available in person, for consultation for in-depth queries. A literature request form is available for onsite consultations.
Reference desk staff may also assist in general queries for use of library resources. Queries will be given the highest priority and all reference queries will be attended to, however, priority will be given to staff of AMC and DHCC. Staff at the Reference desk will provide address reference queries within a 24 hour timeframe. In some cases, it may be necessary to point and guide patrons to other sources of information, where not available at Al Maktoum Medical Library. Confidentiality of patron requests is always maintained.