The Information Desk located at the main entrance of the Library, and is the main service point for Library services. Services include Reference, Ask a Librarian, Check-In, Self-CheckOut, Reserves, ILL, Document Delivery and Outreach and Training.

Reference Services may be accessed via email, phone, the website or by visiting the Library. An Ask a Librarian service is also available via the website. Librarians are also available in person, for consultation for in-depth queries. A literature request form is available for onsite consultations.

Reference desk staff may also assist in general queries for use of library resources. In some cases, it may be necessary to point and guide patrons to other sources of information, where not available at Al Maktoum Medical Library.